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SERVICES

CNRM Tech Co., Ltd. has now formed a complete and mature rope machine sales service system, which includes the following sales consultation and project planning, Customized Solutions, International overseas on-site installation commissioning, Operator Training, After-sales support and maintenance service, Spare Parts Supply and Delivery . CNRM standardized production and scaled operation provide a solid foundation for the entire sales service system.

Pre-Sales Consultation

CNRM has a sales team of 12 people with excellent majors, providing reasonable and standardized whole machine model suggestions according to different customer needs, and providing rope extrusion machine whole line projects according to customer market demand, completing a package of engineering such as drawing, forming and twisting, so that customers can save time and energy while maximizing economy benefits.

Customized Solutions

During negotiations, the customer provides us with the scale of the factory, the region where it is located, the output, and other personalized machine needs that need to resolved. CRNM integrates team strength to provide high-quality and reasonable machine customization plans and detailed processing for customers to choose.

International On-Site Installation

CNRM has 9 excellent overseas installation engineers, each engineer has more than ten years of installation, maintenance and commissioning experience. Our CNRM engineers to be on call at any time for customers, always committed to the installation and commissioning work of overseas factory machines, obeying the company's arrangements and ensuring the ultimate interests customers.

Operator Training

Once production is completed, after the completion of the delivery phase, CNRM will provide a complete English Operating Manual (or according to the local language of customer's country). At the same time, during the on-site installation and commissioning process, CNRM's overseas engineers will also conduct safety and operation training employees, ensuring a smooth handover during the customer's purchase and use of the machine.

After-Sales Support

CNRM has a 15-person design and technology team, with a 9-person overseas installation engineer team, and a 12-person Sales-man team that provides 24-hour online service. We will make a warranty commitment for the main components of our machines and auxiliary and miscellaneous electrical accessories in the agreement contract. At the same time, the leadership of CNRM Company and the sales-man team and technical employee will personally visit the customer's factory every year to solve any potential hidden technical problems.

Spare Parts Supply

While each shipment of Rope Machine production line, CNRM warehouse staff will match the corresponding spare parts and detailed spare-list according to the requirements. At the same time, the sales team will also respond in a timely manner within 24 hours of the customer's production needs for related consumable parts or other spare parts, and start CNRM company's production-spare parts-inventory-delivery process mechanism, and quickly deliver the required spare parts to the customer through the corresponding international DHL,Fedex, UPS express company.

Service Commitment

While each shipment of Rope Machine production line, CNRM warehouse staff will match the corresponding spare parts and detailed spare-list according to the requirements. At the same time, the sales team will also respond in a timely manner within 24 hours of the customer's production needs for related consumable parts or other spare parts, and start CNRM company's production-spare parts-inventory-delivery process mechanism, and quickly deliver the required spare parts to the customer through the corresponding international DHL,Fedex, UPS express company.
ABOUT US
CNRM Tech Co., Ltd. was specialized in R&D, manufacturing and selling intelligent rope production line,mainly three series:
Intelligent PP/PE extruder series: monofilament extruder, danline extruder, raffia yarn extruder, artificial grass extruder, etc.

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WhatsApp: +8618615383292
Tel: +86-538-6578689
Cell: +86-18615383292
Add: Nianhua No.3 Road,Shengzhuang Industrial Park,Taian, Shandong, China
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